Curbside Pickup FAQ
Where is Curbside or In-store Pickup offered?
Curbside or In-Store Pickup is available in all of our participating neighborhood Global Pet Foods stores. For stores where curbside or in-store pickup is not available, you will not have the option of clicking "Shop this store" from the store list.
What days do you offer Curbside or In-Store Pickup?
These services are available every day, except for any STAT holiday.
How does Curbside Delivery work?
Place your order online using the In-store Pickup option. You will receive an email notification from the store when your order is ready. When you arrive at the store, simply follow the below steps:
What is the cutoff time for Curbside or In-Store Pickup?
All orders received at least two hours before store closing are eligible for same day Curbside or In-Store Pickup.
What if I place my order after the cutoff time?
All orders placed within two hours of the store closing time will be available the following business morning. For orders placed outside of our normal business hours will be available two hours after we open the following business day.
How long does it take to process my order?
Orders are generally filled within 2 hours of receipt. Upon completion, notification that your order is ready will be sent via email.
How much does In-Store Pickup cost?
Our Curbside or In-Store Pickup services are FREE!
Is there a minimum purchase requirement?
No.
How do I order?
Visit www.shop.globalpetfoods.com to place your Curbside or In-Store Pickup orders. For these services, simply utilize the In-Store Pickup option, and verify your preferred store location at checkout.
Do my online orders qualify for your Frequent Buyer program?
Yes! In the notes section on the checkout page, please include your Frequent Buyer Number, or phone number that's linked to your account so we can add your online purchases to your account. If you don't know your Frequent Buyer Information, please contact us.
Do my online orders qualify for AIR MILES?
Yes! In the notes section on the checkout page, please include your AIR MILES Collector Number so we can add miles accumulated from your online purchases to your account.
Who do I contact with questions about my order?
Please select your store from the navigation across the top of this page. In the top left corner you will see a phone number & an address. If this address is your local store, simply click & you will be taken to a page with that stores' contact information.
How do I return something purchased online?
All returns must be processed in one of our Global Pet Foods neighborhood store locations. Please review our full return policy here.